Introducing the IMPACT Model for Cultural Health
Have you ever heard that our intent and our impact might be different?
We mean to be kind, but people take what we say as criticism.
We mean to self-advocate, but people still think we don't have confidence.
We mean to set boundaries, but people don't respect them.
When I work with someone accused of harassment or discrimination at work, they often tell me, "I would never be discriminatory! That's not what I meant."
When I work with someone who is in a toxic work environment, they often say, "I meant to tell him to stop, but he took everything I said as permission!"
Our intent and our impact is often different. This is the #1 problem that creates workplace cultural health issues.
So, how do we solve this problem?
We created the IMPACT