Listening with Curiosity

Once you have created a Cultural Health survey to help diagnose possible areas for improvement within your company, the second step is to really listen with curiosity to your responses. Often, getting negative feedback in a survey response can feel so overwhelming that particularly compassionate, empathetic employers shut down. This makes sense because we know how much time and energy we spend caring for our employees and worrying about them. To hear something negative from them can be intensely triggering. We know the sacrifices we make so that they can have a job and feed their family; we know the unpredictability of business income; we know which employees feel like an asset and which employees feel like a liability in our hearts. What if the negative feedback is just coming from whiners? Should we listen to that?