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How to LEAD in a conflict situation

Last week, I talked to you about the magic PIL for handling conflict with toxic people. PIL stands for Pause, Inquire, LEAD. This week, I want to talk to you about how to LEAD, even when it feels like the other person has more power. To recap, when we’re experiencing conflict with a toxic person, we often feel like this:

Even when we are blaming ourselves for their behavior, it is still like thunderbolts pointed at us that we have to defend ourselves from. When we follo